At Caleb Ruiz, we are committed to making your shopping experience as simple and convenient as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after your payment has been successfully confirmed. Please allow 1–3 business days for order processing before your package is shipped. Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances. Once your order has been shipped, you will receive available tracking information by email or through the contact information provided at checkout.

2. Shipping Times

Estimated delivery times depend on your destination, shipping method, carrier, and the location from which your order is fulfilled. Typical delivery may take approximately 5–15 business days after processing. Please understand that delivery estimates are not guaranteed delivery dates. Delays can occasionally occur because of carrier disruptions, weather, customs processing, holidays, incorrect address information, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the shipping destination, selected shipping method, order size, and other applicable factors. If a promotional offer includes free shipping, the applicable terms of that promotion will be displayed at the time of purchase.

4. Order Tracking

When tracking information is available, it will be provided after your order has been shipped. Tracking updates may take some time to appear after a shipping carrier receives or scans the package. If your tracking information has not updated immediately, please allow some additional time before contacting us.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout. Please carefully review your name, address, postal code, apartment or unit number, phone number, and other relevant details before completing your purchase. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

6. Delayed Orders

While we work to process and ship orders within the stated timeframes, delays can occasionally occur.

Potential causes include:

• Carrier delays
• Severe weather
• Public holidays
• Customs processing
• Incorrect or incomplete addresses
• High shipping volumes
• Transportation disruptions
• Other circumstances outside our control

If your order appears significantly delayed, please contact our customer support team with your order number.

7. International Orders

Depending on the destination, orders may be shipped internationally. International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country. Any applicable customs duties, import taxes, or similar charges are generally the responsibility of the customer unless otherwise stated at checkout. Customs policies vary by country, so customers are encouraged to check their local requirements before placing an international order. Shopify also notes that merchants should disclose when import fees or customs charges may apply.

8. Third-Party Fulfillment

Some products may be fulfilled and shipped by third-party suppliers or fulfillment partners. Where applicable, your order may therefore ship from a location different from the location associated with Caleb Ruiz. This may result in different shipping times, packaging, or tracking information depending on the product and fulfillment provider.

9. Multiple Products

If you purchase multiple products, they may be shipped separately depending on product availability, fulfillment location, or shipping method. This means you may receive multiple packages for a single order. You may also receive separate tracking information for different shipments.

10. Lost or Missing Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or the relevant carrier where appropriate. If the package remains missing, contact us with your order details so we can review the situation.

11. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product where possible. Contact our customer support team as soon as reasonably possible and provide your order number along with photographs or other relevant information. We will review the issue and provide the appropriate next steps in accordance with our return/refund policy.

12. Shipping Restrictions

Certain products may not be available for shipment to every country or region. Restrictions can result from carrier limitations, customs requirements, product regulations, or other applicable rules. If a shipping destination is unavailable at checkout, the product may not currently be eligible for delivery to that location.

13. Changes to This Shipping Policy

Caleb Ruiz reserves the right to update this Shipping Policy when necessary to reflect changes to our shipping practices, fulfillment arrangements, carriers, or applicable requirements. The updated version will be posted on this page with the revised date.

14. Contact Us

If you have questions regarding shipping, tracking, or your order, please contact our customer support team through the Contact Us page. Please include your order number whenever possible so we can assist you more efficiently.

Caleb Ruiz
Practical Solutions. Better Living